When buying and using a product or service, consumers want that product or service to ensure the quality to meet their requirements. However, in fact, after some goods and services are transferred to consumers, there are incidents and defects affecting the use and features of those goods and services.
Defective goods may not be entirely due to the intentional fault of the manufacturer, but they still have to ensure the interests of consumers by overcoming problems and defects caused by the goods they provide. The implementation of product warranty not only ensures the inherent rights of consumers but also demonstrates the responsibility of the manufacturer as well as the reputation of the business in the market.
This is the main content of Business and Law program No. 560 through the discussion of experts with the topic: PRODUCT WARRANTY AND MANUFACTURERS’ RESPONSIBILITY TO CONSUMERS.
Mr. Phung Quang Cuong, Partner of NHQuang&Associates, is one of the two guests of this program.
Watch the full video at: https://youtu.be/E7O_tf9BMlo